The driver does a thorough inspection at both pickup and delivery on a triplicate form called the Bill of Lading/Condition Report. The driver and pickup contact person sign the form and the pickup contact person retains a copy as well as the delivery contact person. With the newer trailer designs and our careful, experienced drivers, damage rarely happens. All vehicles are fully insured and if something does happen, the driver typically will alert us prior to delivery. We and the carrier decide if it will be handled in-house or submitted to insurance depending on the cost. Either way, you can rest assured you’ll be taken care of with no cost to you.