The driver does a thorough inspection at both pickup and delivery on a triplicate form called the Bill of Lading/Condition Report. The driver and pickup contact sign the form and the pickup contact retains copy as well as at delivery. With the newer trailer designs and the careful, experienced drivers we use damage hardly ever happens. Perhaps 5-7 times per year out of 1000+ units transported. The vehicles are fully insured and if something does happen the driver typically knows and will alert me prior to delivery. The carrier and I decide if it will be handled in-house or submitted to insurance depending on cost. Either way I make sure the customer is made whole.