Frequently asked Questions

Find answers to common questions about TOTALCARETrans and learn how we ensure safe, dependable, and personalized transportation services for all our clients.

TOTAL CARE TRANS

YOUR QUESTIONS ANSWERED

Here are some of the most common questions. If you have any more questions please feel free to reach out to one of our team members.

Car transport involves shipping your vehicle from one location to another using a specialized carrier. You choose between open or enclosed transport, select your desired pickup and delivery dates, and our team arranges the logistics. Your vehicle is loaded onto a carrier, secured, and transported safely to your specified destination.

We can transport a wide range of vehicles, including cars, SUVs, trucks, motorcycles, and even boats. For classic, luxury, or modified vehicles, we also offer enclosed transport options to provide extra protection.

Open transport is the most common and economical option, where vehicles are loaded onto an open-air carrier. Enclosed transport provides additional protection by keeping the vehicle fully enclosed, which is ideal for high-value, luxury, or classic cars.

Rates fluctuate with the seasons and for different lanes of travel mostly due to volume. Rates also fluctuate based on the size and weight of your vehicle. We pay for real-time transport history data which allows us to see current costs for each trip. Plus, we’ve developed a nationwide network of preferred carriers which allows us to select the fastest transit times available. We can also negotiate effectively with our pool of drivers to save you money, yet insure your vehicle is moved promptly and within your time-frame. Due to the volume of vehicles TOTALCAREtrans.com ships, we can often package your vehicle with others travelling the same route to reduce your cost. Finally, we get wholesale pricing within our network due to our trusted relationships with our carrier partners.

The driver does a thorough inspection at both pickup and delivery on a triplicate form called the Bill of Lading/Condition Report. The driver and pickup contact person sign the form and the pickup contact person retains a copy as well as the delivery contact person. With the newer trailer designs and our careful, experienced drivers, damage rarely happens. All vehicles are fully insured and if something does happen, the driver typically will alert us prior to delivery. We and the carrier decide if it will be handled in-house or submitted to insurance depending on the cost. Either way, you can rest assured you’ll be taken care of with no cost to you.

For retail customers, a credit card deposit is due at the time of scheduling. Deposit is usually 20% and the balance is due in cash or certified check to the driver at either pickup or delivery, whichever works best for you. You’ll receive an emailed receipt clearly showing the details. The driver will also provide a receipt for payment, usually on the Bill of Lading. Some customers can deduct the entire transport cost on their taxes under moving expenses.

Quick transport times and careful, personal service is our specialty. With TOTALCAREtrans.com you get one on one service and we personally handle every aspect of your transport with excellent communication from start to finish. We can also dictate preferred positions for your vehicle on a trailer. A convertible for instance requires a different preferred position than a hard top. You’ll never get lost in the shuffle of a large bundle of vehicles. Auctions and dealers sell cars, we only transport them.

Before transport, ensure your vehicle is clean for inspection, remove personal belongings, disable any alarm systems, and secure or remove loose parts. Also, keep your fuel tank at about a quarter full and check that your tires and battery are in good condition.

TOTAL CARE TRANS

A dependable auto transport company
serving customers nationwide.